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Current TOP Server Version
5.15.585.0 July 22, 2014

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FREQUENTLY ASKED QUESTIONS

Technical Support Resources

To insure you get the most from your investment in TOP Server, we provide a variety of support resources on this page.  All support resources are available to both trial and registered users. Registered users with an active support contract receive priority response to phone and email support requests.

Contacting Technical Support

Before contacting support please check the online materials found on this page that are available 24 hours a day!

If you need to register your product to activate your license, transfer your license or obtain an emergency or replacement activation, please visit our Online Registration center before contacting technical support.

TOP Server V5.x Licensing Video Tutorial - Click Here to Download

TOP Server V5.x License Transfer Video Tutorial - Click Here to Download

If our online resources don’t provide what you need, please do contact us.

Online/Email: 

When possible, it is best to submit your support requests through our online support system.  You can attach configuration files, screenshots, and event logs to your case online and review all present and past cases online 24 hours a day.  You will automatically receive a case number and all available support engineers are automatically notified when you create or update a case.  Responses are provided during our normal business hours.

Phone: Available to trial and registered users.
 

Hours:

8 AM to 5 PM US Eastern Time (GMT-5), Monday to Friday

US Toll Free:

+1 888 665 3678

Global:

+1 704 849 2773

 

 

"We buy from Software Toolbox because we know when we need help, they always come through for us"

Wright Sullivan, President, A&E Engineering

"I have tested the resolution and all looks good. Your support team have made this escalation run as smoothly as any I have ever been involved with."

Aaron Oliver, Anheuser-Bush

 

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P: 1-888-665-3678 (US-Sales) or +1-704-849-2773 (Support & International), F: +1-704-849-6388
148A East Charles Street, Matthews, North Carolina, USA 28105
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